Frequently asked questions about online gaming consumer protection

Why Game Protect?

You can read in the forums that players habitually have issues with their online gaming or betting accounts (i.e. embezzlement, account frozen, prize not received, fraud, bots, etc.).

  • 99.9% of the account holders do not know how to enforce their rights

    -> Game Protect know

  • 99.9% of the few who know how to enforce their rights, are either

    a) Not able to spend a lot of money and time to enforce their claim or

    b) Not willing to spend a lot of money and time to enforce their claim

    -> Game Protect is able and willing to spend a lot of money and time. I already spent over 2000 unpaid hours and a lot of money to show it is possible. But in future, victims and those who like to have a “legal expenses insurance” need to contribute a little bit as well.

  • Our online Poker, Sports Betting and Casino account consumer protection service makes it possible to share the burden of the time consuming and expensive investigation and legal proceeding costs. Instead of one victim has to spend a lot of money and time, 1000s of players contribute for them either cost free or a small monthly amount for his account not available on our Partner Sites list.

    -> Game Protect collect the required money and pay the costs

  • Even if you are the 0.01% single victim who is able and willing to spend a lot of time and money, in criminal cases it is often necessary that you need the proof of other victims as well, to show the criminal intent of the gaming operator.

    If there is only proof of one not paid claim available, the operator could simply say that they do not pay because you breached their terms of service or whatever. But they can not use this excusation if you have documentation of 15 or 20 players money owed.

    -> Game Protect collect the required proof and organize the required steps. Together we are strong! 😉

How can I claim and enforce my rights?

There is a lot of false and misleading information spread on forums that “we can not do anything” or do not throw good money after bad. But I can inform you that almost every jurisdiction in this world has civil and criminal laws. I can furthermore assure that embezzlement, theft or fraud is a criminal offense in all countries who have laws.

Each time someone breached civil laws, you have of course the right to start a court case and claim your money. In addition, if someone breached as well criminal laws, you have the right to file a criminal complaint at the police. Ahh, and believe it or not, these laws and rules are also valid for online gaming and betting operators!

Can everyone report a gambling account issue?

Yes. Everyone can report an issue with his gaming or betting account here: Report issue. We will use this info for our worldwide gambling operator research. We will also help if possible, but only Game Protect qualified Poker, Sports Betting and Casino accounts are cost free entitled for:

  • Game Protect dispute resolution between you and the operators for your qualified gaming accounts
  • Lawyer and civil court proceeding, in case you have a valid claim and we can not reach a resolution
  • Lawyer and private investigation, if operators embezzle account balances or a player act fraudulent

Do you have any question?

Please use our Contact form.

game protect frequently asked questions